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The 1st day is open to any and all IT enthusiasts. The 2nd day is dedicated to our amazing SysAid customers.

 

 

SPEAKERS
Avatar of Dr. André Kuipers DA
Dr. André Kuipers
Astronaut & Ambassador of the Earth
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Avatar of Katrina Macdermid KM
Katrina Macdermid
Founder & Director
KJM Services
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Avatar of Ben Brennan BB
Ben Brennan
CEO & Best-Selling Author
QSTAC
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Avatar of Jerry Pang JP
Jerry Pang
ISV Workload Migration Program Lead EMEA
Amazon Web Services (AWS)
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Avatar of Lauren Root LR
Lauren Root
Knowledge Base Administrator
Assembly Software
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Avatar of Chris Hyde CH
Chris Hyde
Enterprise Endpoint Manager
ECC
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Avatar of Iris Durst ID
Iris Durst
IT Governance Program Manager
Advantest
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Avatar of Chris Lakey CL
Chris Lakey
IT Operations, DPO & Security Manager
The Football Pools
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Avatar of Sandy Gomez SG
Sandy Gomez
Account Provisioning Manager
Open Technology Solutions
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Avatar of Daniel Blystone DB
Daniel Blystone
IT Systems Analyst
The Bellevue Hospital
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Avatar of Suresh Sakkuri SS
Suresh Sakkuri
Director - IT
Gainsight
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Avatar of Stephen Du Plessis SD
Stephen Du Plessis
IT Manager
Lansaria International Airport
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Avatar of Sarah Lahav SL
Sarah Lahav
CEO
SysAid
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Avatar of Francis Li FL
Francis Li
Chief Customer Officer
SysAid
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Avatar of Hila Lamm HL
Hila Lamm
Chief Product Officer
SysAid
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Avatar of Oded Moshe OM
Oded Moshe
VP Product & Customer Strategic Initiatives
SysAid
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Avatar of Ilan Farhi IF
Ilan Farhi
VP of Customer Experience
SysAid
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Avatar of Erik Snider ES
Erik Snider
Product Marketing Director
SysAid
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Avatar of Carmit Pelleg CP
Carmit Pelleg
Director of Product Management
SysAid
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Avatar of Ari Engelhart AE
Ari Engelhart
Director of Product Management
SysAid
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Avatar of Cindy Sivan CS
Cindy Sivan
Customer Success Team Leader
SysAid
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Avatar of Ionut Novac IN
Ionut Novac
Tier 1 Team Leader, Customer Care
SysAid
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Avatar of Ben Perry BP
Ben Perry
Manager of Implementation Services
SysAid
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Avatar of Adelina Ciorap AC
Adelina Ciorap
Manager of Implementation Services, Professional Services - Global Services
SysAid
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Avatar of Tharshan Uthayakumar TU
Tharshan Uthayakumar
Implementation Manager
SysAid
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Avatar of Douglas Bargas DB
Douglas Bargas
Implementation Manager
SysAid
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Avatar of Yonatan Gruber YG
Yonatan Gruber
SMART Host
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AGENDA
All Dates
Sep 20
Sep 21
  • All Tracks
  • Open for all
  • Customers Only 1
  • Customers Only 2
Sep 20
1:00 PM - 1:20 PM UTC
Opening and Welcome from SysAid CEO
  • Sarah Lahav
1:20 PM - 2:15 PM UTC
The Art of Storytelling

When your company’s product or service appears similar to your competitor’s offerings, how can you differentiate and get consumers to notice? In this enlightening and entertaining talk, Matthew...

  • Dr. André Kuipers
2:15 PM - 2:40 PM UTC
Digital Employee Experience: The Opportunity for IT to Transform How We Work

Nowadays, we hear that Digital Employee Experience (DEX) is king. It is also what SysAid’s vision, “Work made easy” is all about. In this session we’ll understand what is DEX,...

  • Hila Lamm
2:40 PM - 3:00 PM UTC
Break
    3:00 PM - 3:45 PM UTC
    Reimagining Employee Experience: AI Service Desk

    How to master employee experience? It’s all about helping employees succeed.

    SysAid’s AI Service Desk, a conversational chatbot in Microsoft Teams, improves the employee experience and enables...

    • Chris Hyde
    • Oded Moshe
    3:45 PM - 4:15 PM UTC
    How Innovation in IT Translates into Real Impact
    • Iris Durst
    4:15 PM - 4:55 PM UTC
    Break
      4:55 PM - 5:30 PM UTC
      The Future of Cloud with AWS

      Join AWS expert Jerry Pang, who will be sharing his personal insights and predictions on the future of Cloud in order to best equip your organization and set you up for long-term success. You will get...

      • Jerry Pang
      • Chris Lakey
      • Ilan Farhi
      5:30 PM - 6:00 PM UTC
      SMART Awards Ceremony & Winners Panel Discussion

      After reviewing dozens of submissions our CCO Francis Lee will announce the Bronze, Silver and Gold winners of SMART Awards 2022 in the three categories:

      • Champion of Employee Experience
      • Pioneer in Service...
      • Sandy Gomez
      • Daniel Blystone
      • Suresh Sakkuri
      • Stephen Du Plessis
      • Francis Li
      6:00 PM - 6:15 PM UTC
      Closing Remarks: We're Getting SMARTer
      • Yonatan Gruber
      Sep 21
      1:00 PM - 1:15 PM UTC
      A Word to Customers from SysAid CEO

      Customer Exclusive

      • Sarah Lahav
      1:15 PM - 2:00 PM UTC
      ITIL 4 is not about changing what we do - it’s about changing how we do it

      Customer Exclusive

      Katrina believes we fundamentally have a problem in IT or in other words, problems. When was the last time you heard: “Our IT department is fantastic.”

      The shift away from...

      • Katrina Macdermid
      2:00 PM - 3:00 PM UTC
      How Do You Know You're Doing a Good Job? Analytics

      Customer exclusive - Pick the workshop that's right for you

      “Data is power” has become cliche, but it just makes it that much more true. So… How do we put it into practice? Adelina Ciorap...

      • Adelina Ciorap
      2:00 PM - 3:00 PM UTC
      Things to Think About When Planning & Designing Workflows

      Customer exclusive - Pick the workshop that's right for you

      Workflows are about connecting activities and people, to come together to Get IT Done. In this workshop, Ben Perry, an expert SysAid Implementation...

      • Ben Perry
      3:00 PM - 3:15 PM UTC
      Break
        3:15 PM - 4:15 PM UTC
        Best Practices for Getting Your Assets in Order

        Customer exclusive - Pick the workshop that's right for you

        In this workshop session, Ionut Novac, Customer Care Tier 1 Team Leader will go over the prerequisites of agent communication to the RDS or SysAid...

        • Ionut Novac
        3:15 PM - 4:15 PM UTC
        A Closer Look at Self-Service and Self-Resolution through Knowledge Management

        Customer exclusive - Pick the workshop that's right for you

        In this workshop, Cindy Sivan, SysAid’s Customer Success Team Leader, will discuss practical usage of SysAid’s knowledge base, inside...

        • Lauren Root
        • Cindy Sivan
        4:15 PM - 4:55 PM UTC
        Break
          4:55 PM - 5:45 PM UTC
          The Future of Service Management: A Tale of Two Futures

          Customer Exclusive

          • Ben Brennan
          5:45 PM - 6:15 PM UTC
          For Your Eyes Only: SysAid Roadmap

          Customer Exclusive

          You learned about our vision of the future of ITSM and DEX on day one, but how is SysAid moving you towards it? Our leaders of product management, Ari Engelhart, and Carmit Pelleg, will...

          • Erik Snider
          • Carmit Pelleg
          • Ari Engelhart
          6:15 PM - 6:20 PM UTC
          Closing Remarks: Any SMARTer?

          Customer Exclusive

          • Yonatan Gruber
          6:20 PM - 7:15 PM UTC
          SysAid Veterans, Ask Me Anything

          Customer Exclusive

          Our product experts will be ready for your questions on stage and in chat to discuss anything big or small to help you get more out of your SysAid. It’s your time to get IT done....

          • Tharshan Uthayakumar
          6:20 PM - 7:15 PM UTC
          SysAid Newcomers, Ask Me Anything

          Customer Exclusive

          Our product experts will be ready for your questions on stage and in chat to discuss anything big or small to help you get more out of your SysAid. It’s your time to get IT done....

          • Douglas Bargas
          Profile